Developer Support Associate
Recruiter Fit Breakdown & Candid Summary
This is an entry-level position specifically tailored for new graduates completing their degrees between December 2025 and August 2026.
Candidates will provide technical and operational support, handling customer issues within established SLAs while working on a hybrid schedule in Chicago.
The role requires participation in a weekend shift rotation to support 24x7 operations.
Individuals who prefer standard Monday-to-Friday schedules or lack a foundation in software development and networking concepts should not apply.
Role Responsibilities
- 1Support and maintain customers implementing the Customer Identity Cloud SaaS solution, resolving technical and non-technical issues within SLA guidelines.
- 2Build and maintain excellent relationships with clients to achieve high levels of customer satisfaction.
- 3Work collaboratively as part of an extended support team to exceed customer expectations.
- 4Collaborate with other departments across the company to ensure successful customer outcomes.
- 5Participate in a rotation for weekend shifts to ensure 24x7 service delivery.
Skills Matrix
Must-Have Skills
Nice-to-Have Skills
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Grounded Observations to Note
Required weekend shift rotation
"There is a requirement to join a rotation for weekend shifts, in order to ensure we can deliver outstanding service, 24x7."
Ready to submit your application?
Apply directly on Okta's official job portal.