Peloton•12 days ago
Sr. Associate, Studio Experience
Recruiter Fit Breakdown & Candid Summary
1
This role suits upbeat, customer-service-driven individuals with a passion for fitness and hospitality.
2
The position requires high flexibility to work early mornings, late evenings, weekends, and holidays in a fast-paced environment.
3
Candidates should possess strong communication skills and basic computer literacy to handle guest relations and administrative tasks.
4
Those who prefer standard office hours or lack customer service experience should not apply.
Role Responsibilities
- 1Provide exceptional levels of customer service to members and guests in person, via email, and by phone.
- 2Manage live production bookings, cancellations, and rescheduling using the TeamUp reservation system.
- 3Perform check-in duties, ensure adherence to studio rules, and assist with post-class meet and greets and photos.
- 4Act as a main point of reference, guide studio tours for VIPs and guests, and host community or corporate group bookings.
- 5Coordinate with programming and production teams regarding class changes, audience placement, and studio activations.
Skills Matrix
Must-Have Skills
Customer Service(client service)
Hospitality Experience
Communication Skills
Nice-to-Have Skills
Concierge Experience
Health and Fitness Industry Experience
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