Airtable•6 days ago
Renewals Associate
Recruiter Fit Breakdown & Candid Summary
1
Airtable is seeking a Renewals Associate to own the renewals process, mitigate churn, and identify expansion opportunities within enterprise accounts.
2
The ideal candidate has 2+ years of quota-carrying post-sales, customer success, or account management experience in Enterprise SaaS.
3
This role suits someone strong in negotiations and cross-functional collaboration who thrives in building foundational processes for a new team function.
4
Candidates without enterprise SaaS background or those uncomfortable with rapidly changing environments should not apply.
Role Responsibilities
- 1Own, drive, and lead the renewals process in collaboration with the account team to preserve and enhance customer contracts and relationships.
- 2Build foundational processes and playbooks for this new renewals role with cross-functional partners.
- 3Engage with key decision-makers to identify customer requirements, uncover roadblocks, and ensure on-time commitments.
- 4Maintain and report an accurate rolling 90-day forecast of renewals in the assigned territory.
- 5Negotiate and execute renewal contracts aligned to customer goals in partnership with legal.
- 6Discover and identify upsell and cross-sell opportunities upon contract renewal to maximize customer growth.
Skills Matrix
Must-Have Skills
Customer Success(CS)
Account Management
SaaS
Contract Negotiation
Nice-to-Have Skills
No optional skills specified for this role.
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