Copado•11 days ago
Associate DevOps Support Engineer
Recruiter Fit Breakdown & Candid Summary
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This entry-level role is ideal for fresh graduates with a B.Tech/B.E. or candidates with up to two years of technical support experience. You will serve as the first line of contact, handling liv
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Standard role matching posting requirements.
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Standard role matching posting requirements.
Role Responsibilities
- 1Manage inbound customer voice calls, direct traffic, and handle support queues according to SLAs.
- 2Answer support queries with a goal to connect customers to a human within 10 minutes.
- 3Diagnose technical problems, answer questions, and suggest workarounds for the Copado platform.
- 4Identify, categorize, document, and escalate complex problems to internal experts.
- 5Manage customer expectations and communicate effectively to ensure high satisfaction.
Skills Matrix
Must-Have Skills
Salesforce
DevOps
SaaS
APIs
SQL
Git(version control)
Troubleshooting
Nice-to-Have Skills
Salesforce Administration(Salesforce Admin)
Salesforce Development
XML
Artificial Intelligence(AI)
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