Operations Manager - New Partner Experience
Recruiter Fit Breakdown & Candid Summary
This role is designed for an experienced operations leader with a background in managing contact center teams and driving strategic change.
The ideal candidate balances high-level strategic planning with the tactical management of onboarding agents and team leads.
Candidates should be comfortable in a fast-paced, high-growth environment where they must manage competing priorities and cross-functional stakeholders.
This is not a purely administrative role; it requires a hands-on approach to coaching, performance management, and process transformation.
Role Responsibilities
- 1Manage and mentor a team of Onboarding Agents and junior Team Leads within the Manchester contact center.
- 2Translate medium to long-term commercial strategies into actionable operational business plans.
- 3Monitor KPIs and financial metrics to drive revenue growth, profitability, and operational efficiency.
- 4Lead continuous improvement initiatives and integrate new technologies to optimize partner onboarding and support.
- 5Collaborate with cross-functional teams to align operational capabilities with commercial objectives.
- 6Execute local programs, including product launches and performance incentive schemes.
Skills Matrix
Must-Have Skills
Nice-to-Have Skills
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Grounded Observations to Note
Incomplete Job Description
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