ElevenLabs•6 days ago
Customer Support Specialist
Recruiter Fit Breakdown & Candid Summary
1
ElevenLabs is seeking a Customer Support Specialist to join their operations team on a contracting basis.
2
The ideal candidate combines technical troubleshooting abilities with strong customer empathy and content moderation skills.
3
This role is suited for driven individuals who thrive in a high-velocity, AI-first startup environment.
4
Candidates who prefer structured, strictly defined administrative routines without rapid experimentation should not apply.
Role Responsibilities
- 1Quickly and effectively resolve customer support tickets to ensure a seamless user experience
- 2Apply technical expertise to troubleshoot issues and provide straightforward, user-friendly solutions
- 3Contribute proactively and reactively to documentation and help center articles
- 4Act as a liaison between users and internal teams to give customers a voice within the company
- 5Moderate user-generated content and the voice library to ensure compliance with community guidelines and platform standards
Skills Matrix
Must-Have Skills
Customer Support
Technical Troubleshooting
Content Moderation
Nice-to-Have Skills
No optional skills specified for this role.
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