Customer Experience Associate
Recruiter Fit Breakdown & Candid Summary
This is a 3-month fixed-term contract role as a Customer Experience Associate at Faire, with potential for longer contract terms based on performance and business needs.
The ideal candidate possesses prior customer service and phone-based support experience, strong communication skills, and the ability to work in a hybrid environment.
Candidates must be located near Kitchener-Waterloo, Ontario, and have a quiet home office setup with minimum 10Mbps Wi-Fi speed to support remote work days.
Those looking for a permanent full-time position right away or who lack phone-based customer support experience should not apply.
Role Responsibilities
- 1Provide high-quality, real-time support to customers via phone, email, and chat.
- 2Use CRM tools like Zendesk, Kustomer, or Salesforce to manage and log customer interactions.
- 3Meet and exceed key performance metrics including response times, customer satisfaction, and issue resolution.
- 4Participate in regular training and development sessions to stay updated on Faire's products and policies.
- 5Collaborate with the team to foster continuous learning, knowledge sharing, and peer support.
Skills Matrix
Must-Have Skills
Nice-to-Have Skills
Will an ATS filter reject your resume for this role?
Check your keyword match score, missing must-have skills, and formatting flags — before you apply.
No signups. Free check in 3 seconds.
Ready to submit your application?
Apply directly on Faire's official job portal.
Similar Jobs
Information Management Data Coordinator Associate
Enterprise Mobility • St. Louis, MO, USA
Regulatory Reporting Compliance Associate
Robinhood • Chicago, IL
Operations Associate
Gopuff • Greenwich, London, England
Hardware Security Engineer, New Grad
Together AI • San Francisco, US