Account Manager, Renewals & Expansion
Recruiter Fit Breakdown & Candid Summary
LangChain is seeking a results-driven Account Manager to own post-sale adoption, retention, and growth for commercial customers on the East Coast.
The ideal candidate brings 5+ years of quota-carrying experience in B2B SaaS, strong commercial negotiation skills, and technical aptitude for developer tools or AI products.
This role is not suited for individuals who prefer heavily structured environments without ambiguity or those lacking experience with NRR and renewal forecasting.
Candidates should ideally be based in the US East region, preferably New York, with major hubs like Atlanta, Boston, and Washington DC supported.
Role Responsibilities
- 1Manage the entire post-signature customer lifecycle to ensure high retention rates across a commercial customer portfolio.
- 2Maintain rolling forecasts and consistently meet or exceed quarterly and annual renewal and net retention targets.
- 3Identify and mitigate churn risk by tracking product usage and customer health metrics.
- 4Uncover and execute expansion opportunities by aligning customer needs with new product features.
- 5Lead commercial negotiations, structure renewal contracts, and manage quoting and procurement processes.
Skills Matrix
Must-Have Skills
Nice-to-Have Skills
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