Account Manager, Renewals & Expansion
Recruiter Fit Breakdown & Candid Summary
This role is ideal for quota-carrying account managers or customer success professionals with at least 5 years of experience in B2B SaaS, particularly those familiar with technical products or th
Candidates should expect to manage post-sale portfolios, forecast revenue, and lead commercial negotiations in a fast-paced environment.
Individuals who prefer rigid processes, lack technical aptitude, or struggle with ambiguity should not apply.
The position operates onsite on the US West Coast across specified hub locations.
Role Responsibilities
- 1Manage the entire customer lifecycle post signature for a portfolio of commercial customers, from adoption to contract execution.
- 2Develop and maintain a rolling forecast of your portfolio to consistently meet or exceed quarterly and annual renewal and net retention targets.
- 3Proactively identify and mitigate churn risk by monitoring product usage and addressing commercial obstacles.
- 4Uncover and execute on expansion opportunities by aligning customer needs with new features and products.
- 5Lead commercial negotiations, structure renewal contracts, and manage quoting and procurement processes.
- 6Act as the voice of the customer to inform the product roadmap and collaborate with Product and Engineering teams.
Skills Matrix
Must-Have Skills
Nice-to-Have Skills
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