LangChain•2 months ago
Account Manager, Renewals & Expansion
Recruiter Fit Breakdown & Candid Summary
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This role is ideal for quota-carrying account managers or customer success professionals with at least 5 years of experience in B2B SaaS, particularly those familiar with technical products or th
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Candidates should expect to manage post-sale portfolios, forecast revenue, and lead commercial negotiations in a fast-paced environment.
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Individuals who prefer rigid processes, lack technical aptitude, or struggle with ambiguity should not apply.
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The position operates onsite on the US West Coast across specified hub locations.
Role Responsibilities
- 1Manage the entire customer lifecycle post signature for a portfolio of commercial customers, from adoption to contract execution.
- 2Develop and maintain a rolling forecast of your portfolio to consistently meet or exceed quarterly and annual renewal and net retention targets.
- 3Proactively identify and mitigate churn risk by monitoring product usage and addressing commercial obstacles.
- 4Uncover and execute on expansion opportunities by aligning customer needs with new features and products.
- 5Lead commercial negotiations, structure renewal contracts, and manage quoting and procurement processes.
- 6Act as the voice of the customer to inform the product roadmap and collaborate with Product and Engineering teams.
Skills Matrix
Must-Have Skills
Account Management(AM)
Customer Success(CS)
B2B SaaS
Salesforce(CRM)
Renewal Management
Commercial Negotiation
Nice-to-Have Skills
AI/ML Infrastructure
Usage-Based Pricing(consumption-based pricing)
Developer-First Products
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