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LangChain•24 days ago

Activation Specialist

onsite🇺🇸USNew York, NYmid2–4 yrs exp

Recruiter Fit Breakdown & Candid Summary

1

LangChain is seeking an Activation Specialist to join the Customer Experience team in New York to guide new customers through their first weeks on LangSmith.

2

The ideal candidate brings 2 to 4 years of customer-facing experience, strong organizational skills, and a genuine curiosity about AI and developer tools.

3

This role is best suited for professionals who excel at bridging technical concepts and client relationships, while those lacking patience for fast-paced startup environments should not apply.

4

Expect to work onsite in NYC collaborating closely with GTM, Product, and Engineering teams.

Role Responsibilities

  • 1Own customer onboarding from kickoff through early activation milestones, including admin setup, SDK integration, first traced run, first evaluation, and L
  • 2Guide customers through core LangSmith setup and production readiness topics, including security, org design, workload isolation, and integration questions
  • 3Partner with GTM teams, Product, Engineering, and LangChain specialists to unblock customers and coordinate support when deeper expertise is needed.
  • 4Help customers build their first evaluation workflows, define what "good" looks like, and confirm they can debug a production trace independently.
  • 5Route customers to the right resources and turn recurring onboarding questions into runbooks, documentation, and repeatable processes.
  • 6Surface customer friction to Product and Engineering early and track activation metrics such as time to first trace, first evaluation, and production run.

Skills Matrix

Must-Have Skills

3 required
Customer-facing experience(customer success)
Organization and follow-through
Written and verbal communication

Nice-to-Have Skills

5 preferred
SaaS customer onboarding
Enterprise readiness concepts(SSO)
Developer tools(dev tools)
AI/LLM workflows
SQL
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