Activation Specialist
Recruiter Fit Breakdown & Candid Summary
LangChain is seeking an Activation Specialist to join their Customer Experience team in San Francisco to drive early customer onboarding and product adoption for LangSmith.
The ideal candidate brings 2 to 4 years of customer-facing experience (such as support, customer success, or onboarding) along with strong organizational skills and technical curiosity.
Candidates should expect an onsite working environment in San Francisco, CA.
This role is not suited for individuals looking for pure software engineering or those without a passion for client-facing technical problem-solving.
Role Responsibilities
- 1Own customer onboarding from kickoff through early activation milestones, including admin setup, SDK integration, first traced run, first evaluation, and L
- 2Guide customers through core LangSmith setup and production readiness topics, including security, org design, workload isolation, and integration questions
- 3Partner with GTM teams, Product, Engineering, and LangChain specialists to unblock customers and coordinate support when deeper expertise is needed.
- 4Help customers build their first evaluation workflows, define what “good” looks like, and confirm they can debug a production trace independently.
- 5Route customers to the right resources and turn recurring onboarding questions into runbooks, documentation, and repeatable processes.
- 6Surface customer friction to Product and Engineering early and track activation metrics such as time to first trace, first evaluation, and production run.
Skills Matrix
Must-Have Skills
Nice-to-Have Skills
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