Compliance and Prevention Associate (Complaints Management)
Recruiter Fit Breakdown & Candid Summary
This role is suited for professionals with at least 4 years of experience in compliance, banking operations, or complaints management within the German financial sector.
Candidates must possess full working proficiency in German and fluent English, along with practical understanding of BaFin regulations.
The position requires mandatory relocation to Madrid, Spain.
Those without a background in financial regulation, German banking compliance, or the required language proficiencies should not apply.
Role Responsibilities
- 1Execute audit findings compliance and remediation deliverables working with auditors and management.
- 2Draft and update Written Orders (SfOs), Work Instructions, process maps, and operational guidelines.
- 3Perform deep-dive case investigations across complaints markets to identify technical and process root causes.
- 4Collect, verify, structure, and archive Test of Design and Test of Effectiveness evidence packages.
- 5Support qualitative and quantitative compliance verification on complaint output and validate SLA calculations.
Skills Matrix
Must-Have Skills
Nice-to-Have Skills
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