N26•2 months ago
Compliance and Prevention Associate (Complaints Management)
Recruiter Fit Breakdown & Candid Summary
1
This role is suited for professionals with at least 4 years of experience in compliance, banking operations, or complaints management within the German financial sector.
2
Candidates must possess full working proficiency in German and fluent English, along with practical understanding of BaFin regulations.
3
The position requires mandatory relocation to Madrid, Spain.
4
Those without a background in financial regulation, German banking compliance, or the required language proficiencies should not apply.
Role Responsibilities
- 1Execute audit findings compliance and remediation deliverables working with auditors and management.
- 2Draft and update Written Orders (SfOs), Work Instructions, process maps, and operational guidelines.
- 3Perform deep-dive case investigations across complaints markets to identify technical and process root causes.
- 4Collect, verify, structure, and archive Test of Design and Test of Effectiveness evidence packages.
- 5Support qualitative and quantitative compliance verification on complaint output and validate SLA calculations.
Skills Matrix
Must-Have Skills
Compliance controls
German language
English language
BaFin MaBeschwer
Root Cause Analysis(RCA)
Banking operations
Nice-to-Have Skills
PSD2
MaComp
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