OpenAI•26 days ago
AI Support Engineer - Dublin (Weekend Shift)
Recruiter Fit Breakdown & Candid Summary
1
This role is designed for senior technical support or engineering professionals with at least 8 years of experience in fast-paced environments. Ideal candidates possess deep SaaS troubleshooting
2
Standard role matching posting requirements.
3
Standard role matching posting requirements.
Role Responsibilities
- 1Work directly with customers to troubleshoot and resolve complex technical issues including API failures, integration challenges, and production incidents.
- 2Serve as a critical escalation point, partnering with Engineering teams to resolve and prevent recurring problems.
- 3Leverage scripting and emerging AI capabilities to improve internal tooling and automate operational workflows.
- 4Partner with Product and Go-To-Market teams to scale solutions learned from customer interactions.
- 5Drive operational excellence by identifying opportunities for automation and AI-powered workflows.
Skills Matrix
Must-Have Skills
User Operations
Support Engineering
Python
SaaS Troubleshooting
API
Nice-to-Have Skills
No optional skills specified for this role.
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