AI Support Engineer, Government
Recruiter Fit Breakdown & Candid Summary
OpenAI is seeking an experienced AI Support Engineer to handle complex technical issues for U.S. Government agencies and public sector customers.
The role requires 8+ years of technical support or engineering experience, expert-level SaaS troubleshooting, and scripting capabilities in languages like Python.
Candidates must be U.S. citizens eligible for a Tier 4 background investigation due to government contract requirements, and be willing to work an early schedule starting at 6am Pacific.
Do not apply if you lack extensive enterprise-facing technical support experience or are unwilling to work hybrid in San Francisco with early hours.
Role Responsibilities
- 1Support public sector customers and U.S. Government agencies by troubleshooting complex issues and addressing security and compliance needs.
- 2Serve as an escalation point for technical issues, partnering with Engineering to resolve and prevent recurring problems.
- 3Leverage scripting and AI capabilities to improve internal tooling and automate operational workflows.
- 4Partner with Product and Go-To-Market teams to scale support solutions based on customer learnings.
- 5Provide occasional holiday and weekend support on call coverage.
Skills Matrix
Must-Have Skills
Nice-to-Have Skills
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Grounded Observations to Note
Early morning shift requirement
"regularly weekday hours will commence at 6am Pacific"
Ready to submit your application?
Apply directly on OpenAI's official job portal.