OpenAI•23 days ago
Support Delivery Lead
Recruiter Fit Breakdown & Candid Summary
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OpenAI is seeking a Support Delivery Lead to build and manage a new technical support engineering team handling complex issues for enterprise accounts. This senior leadership role requires 10+ ye
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Standard role matching posting requirements.
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Standard role matching posting requirements.
Role Responsibilities
- 1Build and lead a team of technical and troubleshooting experts acting as the escalation point before core Engineering.
- 2Partner with engineering and customer teams to build out systems for resolving escalated issues and coordinating cross-functional resources.
- 3Operationalize solutions from customer issues at scale, influencing product roadmaps and internal processes.
- 4Manage scaling and operations for global 24x7 coverage including holidays and weekends.
- 5Build strong relationships with strategic customers to ensure application success and trust during critical issues.
Skills Matrix
Must-Have Skills
Technical Support Engineering(support engineering)
Software Engineering
Team Leadership(people management)
Application Development
Infrastructure
Nice-to-Have Skills
No optional skills specified for this role.
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