Oura•5 days ago
IT Support Specialist II
Recruiter Fit Breakdown & Candid Summary
1
Ideal for junior to mid-level IT professionals with 1 to 3 years of support experience looking to grow their Tier 3 capabilities.
2
Requires full-time, 5-day-a-week on-site presence in the San Francisco office.
3
Involves modern IT tooling including endpoint management, identity providers, and AI-assisted ITSM platforms.
4
Not suitable for candidates seeking remote flexibility or those without direct macOS and Windows troubleshooting experience.
Role Responsibilities
- 1Deliver reliable Tier 1-2 support for San Francisco-based and remote employees.
- 2Support employee onboarding, offboarding, and day-to-day device readiness for macOS and Windows.
- 3Own the health and lifecycle of a defined device or software domain across endpoint and identity platforms.
- 4Reduce repeat incidents by recognizing patterns, driving root-cause follow-up, and creating durable fixes.
- 5Improve AI-assisted support quality by strengthening knowledge content and validating AI-generated guidance.
- 6Support video conferencing and office AV systems such as Google Meet and Zoom Rooms.
Skills Matrix
Must-Have Skills
IT Support(helpdesk)
macOS(Mac OS)
Windows
Endpoint Management(MDM)
Identity and Access Management(IAM)
AV Systems(audio visual)
Nice-to-Have Skills
Atomicwork
Scripting(automation)
Office Buildout Experience
Free Instant Match Check
Will an ATS filter reject your resume for this role?
Check your keyword match score, missing must-have skills, and formatting flags — before you apply.
Checking saved resume…
No signups. Free check in 3 seconds.
Ready to submit your application?
Apply directly on Oura's official job portal.