Oura•7 days ago
IT Support Specialist II
Recruiter Fit Breakdown & Candid Summary
1
This role is an onsite IT Support Specialist II position based in San Francisco, requiring full 5-day-per-week presence in the office. The ideal candidate brings 1 to 3 years of IT support experi
2
Standard role matching posting requirements.
3
Standard role matching posting requirements.
Role Responsibilities
- 1Deliver reliable Tier 1-2 support for San Francisco-based and remote employees.
- 2Support onboarding, offboarding, and day-to-day device and tool readiness.
- 3Own the health and lifecycle of a defined device or software domain, maintaining consistent configuration standards.
- 4Recognize incident patterns, drive root-cause follow-up, and turn recurring symptoms into durable fixes.
- 5Improve AI-assisted support quality by strengthening knowledge content and validating AI-generated guidance.
- 6Expand Tier 3 capability over time, resolving increasingly complex issues independently.
Skills Matrix
Must-Have Skills
IT Support
macOS
Windows
Endpoint Management
Identity and Access Management
AV Systems
SaaS Tools
Nice-to-Have Skills
Atomicwork
Scripting
Automation
Free Instant Match Check
Will an ATS filter reject your resume for this role?
Check your keyword match score, missing must-have skills, and formatting flags — before you apply.
Checking saved resume…
No signups. Free check in 3 seconds.
Ready to submit your application?
Apply directly on Oura's official job portal.
Similar Jobs
Associate, Strategic Finance & Investor Relations
Cloudflare • San Francisco, CA
Posted 2 days ago
Operations Associate
Gopuff • Tottenham, London, United Kingdom
Posted 2 days ago
Regulatory Reporting Compliance Associate
Robinhood • Chicago, IL
Posted 5 days ago
Software Engineer II, Backend (Card)
Affirm • Poland
Posted 5 days ago