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Stripe•17 days ago

Voice Support Operations Associate

onsite🇮🇳INBengaluru, Indiamid

Recruiter Fit Breakdown & Candid Summary

1

This role is suited for candidates with customer service or call handling experience who enjoy analytical problem-solving and technical products in a fast-paced environment. Ideal applicants must

2

The position requires a user-first mindset and active collaboration with cross-functional teams to streamline workflows and user experiences.

3

It offers a hands-on opportunity to learn Stripe's operational infrastructure from the ground up.

Role Responsibilities

  • 1Troubleshoot and solve external user issues
  • 2Analyze processes and instigate changes to help scale operations and improve user experience
  • 3Work closely with other Stripe teams to improve product offerings and messaging around new products and features
  • 4Gain unique insights into how thousands of businesses on Stripe scale and operate
  • 5Partner with business process owners to run a critical workflow

Skills Matrix

Must-Have Skills

3 required
Customer Support(customer calls)
Problem Solving(analytical thinking)
Communication Skills

Nice-to-Have Skills

2 preferred
Troubleshooting
Process Improvement
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Grounded Observations to Note

Weekend work requirement

"You're willing to periodically work a weekend day for which you will receive a weekday off in lieu"

Ready to submit your application?

Apply directly on Stripe's official job portal.