Customer Advocacy Associate II
Recruiter Fit Breakdown & Candid Summary
This role is ideal for customer support professionals with at least one year of experience who excel at written communication and complex problem-solving.
The position requires a high degree of emotional intelligence and resilience, as you will be handling escalated complaints from executive leadership and bank partners.
Candidates who prefer strictly scripted support roles or lack experience in cross-functional collaboration should not apply.
The role is best suited for someone looking to transition from general support into a specialized advocacy, compliance, or operations-focused career path.
Role Responsibilities
- 1Investigate and resolve complex customer complaints received from executive leadership, bank partners, and internal teams.
- 2Communicate professionally with customers via email to ensure high-quality, empathetic resolutions.
- 3Categorize and document complaint data with high attention to detail for internal reporting.
- 4Collaborate with Legal, Compliance, and Product teams to address root causes of thematic customer issues.
- 5Lead project workstreams to improve internal procedures, processes, and tooling.
Skills Matrix
Must-Have Skills
Nice-to-Have Skills
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