Amber•17 days ago
Customer Support Intern
Recruiter Fit Breakdown & Candid Summary
1
Amber is hiring Customer Support Interns for a 6-month program based in Pune, India.
2
The role involves handling customer queries through calls, chats, and emails while adhering to strict SLAs and rotational shift schedules.
3
Ideal candidates are freshers or students with exceptional English communication skills and flexibility regarding shifts.
4
Candidates who cannot commit to rotational shifts or are unwilling to work from the Pune office for day shifts should not apply.
Role Responsibilities
- 1Respond to customer queries via chat, calls, and emails professionally and promptly
- 2Understand customer concerns and provide accurate resolutions while maintaining quality standards
- 3Coordinate with internal teams for issue resolution and ticket closure
- 4Maintain turnaround times and service-level agreements (SLAs)
- 5Document customer interactions accurately
Skills Matrix
Must-Have Skills
English Communication(Verbal and Written Communication)
Problem-solving
Multitasking
Time Management
Customer Service
Chat Support
Call Support
Email Support
Nice-to-Have Skills
No optional skills specified for this role.
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