Ashby•29 days ago
Mid-Market Customer Success Manager - EMEA
Recruiter Fit Breakdown & Candid Summary
1
Ashby is hiring a Mid-Market Customer Success Manager for the EMEA region to manage implementations, training, adoption, and retention.
2
The ideal candidate has at least two years of B2B SaaS customer success experience handling complex products and a book of around 60 customers.
3
You will partner closely with a small EMEA team to drive engagement, renewals, and scalable processes.
4
Do not apply if you prefer a small, highly focused book of accounts or dislike early-stage operational fluidity.
Role Responsibilities
- 1Manage 4 to 8 week implementations for mid-market customers across the EMEA region.
- 2Own a book of approximately 60 mid-market customers representing over $1.5M in total ARR.
- 3Drive product adoption, engagement, and retention throughout the customer journey.
- 4Partner closely with cross-functional stakeholders across Sales, Marketing, Product, and Operations.
- 5Deliver tailored product walkthroughs and training sessions to showcase technical value.
Skills Matrix
Must-Have Skills
Customer Success(CS)
B2B SaaS
Account Management
Nice-to-Have Skills
Recruiting
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