Support Trainer - EMEA
Recruiter Fit Breakdown & Candid Summary
This role is ideal for experienced customer support trainers or practitioners who excel at translating complex technical knowledge into engaging learning materials.
You will partner with leadership to scale onboarding programs, track trainee performance, and maintain frontline connection by handling support tickets.
Candidates should have a strong background in B2B SaaS support and a passion for coaching, though those looking to completely leave behind frontline work may not be the right fit since ticket han
The position offers remote flexibility across multiple countries in the EMEA region.
Role Responsibilities
- 1Deliver and further develop training programs for new Support hires and ongoing team development.
- 2Facilitate workshops, one-on-one coaching, and asynchronous learning sessions.
- 3Create clear and engaging training materials including guides, videos, and tutorials.
- 4Track trainee progress, measure training effectiveness against outcomes like ramp speed and CSAT, and refine programs accordingly.
- 5Regularly spend time handling Support tickets to maintain continued familiarity with workflows.
Skills Matrix
Must-Have Skills
Nice-to-Have Skills
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