Datadog•21 hours ago
Customer Success Associate (Commercial Accounts)
Recruiter Fit Breakdown & Candid Summary
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Ideal for candidates with around 2+ years of customer-facing account management experience looking to build a career in tech sales and customer success. The role requires handling high-volume acc
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This is a hybrid role based out of Bangalore, India.
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Standard role matching posting requirements.
Role Responsibilities
- 1Identify target opportunities, manage the full sales cycle, and build strategic customer relationships to ensure retention.
- 2Manage inbound requests from your book of business including technical support escalations, billing inquiries, and enablement requests.
- 3Pivot account management strategies to match unique customer requirements and needs.
- 4Act as an advisor to customers to maximize the effective utilization of the Datadog solution.
- 5Monitor usage trends to uncover renewal risks and drive greater adoption rates.
- 6Collaborate cross-functionally with support, product, finance, and legal teams.
Skills Matrix
Must-Have Skills
Customer Account Management(account management)
Contract Negotiation
Sales
Communication
Nice-to-Have Skills
MEDDIC
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