Datadog•26 days ago
Customer Success Associate
Recruiter Fit Breakdown & Candid Summary
1
This role suits early-career professionals with at least one year of customer-facing account experience and fluent French language skills.
2
Candidates will manage a high volume of accounts, handling everything from technical support escalations to contract renewals and up-sells.
3
The position operates in a hybrid work environment, blending independent relationship-building with cross-functional collaboration.
4
Those lacking professional French language proficiency or customer account management experience should not apply.
Role Responsibilities
- 1Identify target opportunities, manage the full sales cycle, and build strategic relationships with customers to focus on retention.
- 2Manage requests from a book of business including technical support escalations, billing questions, and enablement requests.
- 3Pivot account management strategy based on diverse customer requirements and needs seamlessly and efficiently.
- 4Act as an advisor to customers to ensure effective leverage of the Datadog solution.
- 5Monitor and identify usage trends to uncover renewal risks and support greater adoption rates.
- 6Collaborate cross-functionally with support, product, finance, and legal teams.
Skills Matrix
Must-Have Skills
French Language(French)
Customer Account Management(account management)
Negotiation
Nice-to-Have Skills
No optional skills specified for this role.
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