Strategy & Operations Manager, Customer Experience
Recruiter Fit Breakdown & Candid Summary
This role is ideal for a high-agency operator with a background in management consulting or tech operations who excels at navigating complex, cross-functional environments.
The position requires a blend of strategic planning and hands-on execution, specifically focusing on scaling automated support solutions across global markets.
Candidates who prefer strictly defined processes or lack experience in data-driven decision-making and stakeholder management are unlikely to succeed.
The role demands a 'first principles' thinker capable of managing ambiguity and driving results across multiple time zones.
Role Responsibilities
- 1Define and drive the support automation expansion strategy for international markets.
- 2Own end-to-end performance metrics, tracking progress and driving corrective actions.
- 3Partner with Product and Engineering to enable feature parity and market-specific customization.
- 4Design and evaluate experiments with Analytics to drive product and operational decisions.
- 5Manage cross-functional interdependencies with Legal, Product, and country leadership teams.
- 6Represent the automation program in executive forums and weekly business reviews.
Skills Matrix
Must-Have Skills
Nice-to-Have Skills
Will an ATS filter reject your resume for this role?
Check your keyword match score, missing must-have skills, and formatting flags — before you apply.
No signups. Free check in 3 seconds.
Grounded Observations to Note
Inconsistent Company Branding
"As one of DoorDash's core operations teams... Why Deliveroo"
Ready to submit your application?
Apply directly on Deliveroo's official job portal.