Customer Success Manager - DACH
Recruiter Fit Breakdown & Candid Summary
This is a high-impact, hands-on role for a seasoned professional who balances technical fluency with commercial ownership.
Ideal candidates have a background in B2B SaaS or developer tools and are comfortable navigating the specific cultural and business nuances of the DACH market.
This is not a traditional 'relationship management' role; it requires a builder mindset, deep technical engagement, and direct accountability for revenue retention and expansion.
Candidates who prefer structured, legacy corporate environments or lack experience in technical product deployment should not apply.
Role Responsibilities
- 1Manage the full customer lifecycle including onboarding, enablement, and growth for a defined book of business.
- 2Advise customers on production-level deployment of AI voice models and agents across web and mobile systems.
- 3Analyze usage and performance data to proactively identify friction points and drive adoption.
- 4Own commercial targets including Gross Revenue Retention (GRR), Net Revenue Retention (NRR), and cross-sell/upsell initiatives.
- 5Collaborate with Engineering and Sales teams to translate technical product wins into measurable revenue growth.
Skills Matrix
Must-Have Skills
Nice-to-Have Skills
Will an ATS filter reject your resume for this role?
Check your keyword match score, missing must-have skills, and formatting flags — before you apply.
No signups. Free check in 3 seconds.
Grounded Observations to Note
Ambiguous Role Structure
"We don’t have job titles. Instead, it’s about the impact you have."
Ready to submit your application?
Apply directly on ElevenLabs's official job portal.