ElevenLabs•22 days ago
Customer Success - EMEA
Recruiter Fit Breakdown & Candid Summary
1
ElevenLabs is seeking a Customer Success professional to manage and scale relationships with users and enterprises across EMEA.
2
The ideal candidate is adaptable, comfortable with high-velocity environments, and passionate about generative AI technology.
3
This role is suited for operators who thrive in fast-paced startups with minimal bureaucracy and high autonomy.
4
Those who prefer rigid corporate structures, defined career ladders tied strictly to titles, or slow-moving environments should not apply.
Role Responsibilities
- 1Manage customer relationships and drive engagement across the EMEA region for businesses and creators.
- 2Partner with enterprise clients to ensure successful onboarding, adoption, and scaling of ElevenLabs platforms.
- 3Collaborate cross-functionally with product and engineering teams to relay customer feedback and resolve issues.
- 4Drive retention, expansion, and satisfaction metrics for accounts across diverse industries.
- 5Leverage internal AI tools and workflows to maximize efficiency and operational velocity.
Skills Matrix
Must-Have Skills
Customer Success(CS)
B2B SaaS(software as a service)
Nice-to-Have Skills
AI(artificial intelligence)
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