Customer Success - Southern Europe
Recruiter Fit Breakdown & Candid Summary
This is a high-stakes, hands-on role for a seasoned professional who can bridge the gap between technical implementation and commercial revenue ownership.
The ideal candidate is a 'builder' comfortable with ambiguity, capable of managing complex B2B SaaS accounts while navigating the specific cultural and business nuances of Southern Europe.
This is not a traditional 'relationship management' role; it requires deep technical fluency to advise on production deployments and a strong drive to hit aggressive retention and expansion targe
Candidates without a proven track record in technical account management or those who prefer structured, low-velocity environments should not apply.
Role Responsibilities
- 1Manage a defined book of business, owning Gross Revenue Retention, Net Revenue Retention, and expansion targets.
- 2Lead onboarding, enablement, and technical adoption for the full ElevenLabs platform, including Agents and API.
- 3Advise customers on production-level deployments, troubleshooting performance data to resolve friction points.
- 4Collaborate with Sales and Engineering teams to translate technical wins into long-term commercial growth.
- 5Identify and execute on cross-sell and upsell opportunities within existing accounts.
Skills Matrix
Must-Have Skills
Nice-to-Have Skills
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Grounded Observations to Note
Ambiguous culture
"We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you."
Ready to submit your application?
Apply directly on ElevenLabs's official job portal.