Support Engineer, U.S. Government Support
Recruiter Fit Breakdown & Candid Summary
This role is for a highly technical support engineer with deep Linux and infrastructure expertise who can operate independently in restricted environments.
Candidates must be comfortable with complex troubleshooting, log analysis, and contributing code fixes via merge requests.
This is not a standard help-desk role; it requires a high level of autonomy and the ability to handle high-stakes, mission-critical support for public sector clients.
Individuals who prefer scripted, repetitive support tasks or lack strong command-line proficiency should not apply.
Role Responsibilities
- 1Diagnose and resolve complex technical issues for U.S. government and public sector GitLab deployments.
- 2Perform deep-dive investigations using Linux command-line tools and system log analysis.
- 3Partner with Product and Engineering teams to reproduce defects and contribute code fixes via merge requests.
- 4Develop and maintain technical documentation and internal troubleshooting tools.
- 5Participate in rotating on-call shifts for emergency support of self-managed customer environments.
Skills Matrix
Must-Have Skills
Nice-to-Have Skills
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Grounded Observations to Note
On-call requirement
"Participate in weekday and weekend on-call rotations"
Ready to submit your application?
Apply directly on GitLab's official job portal.