Gusto•16 days ago
Sales Implementation Associate
Recruiter Fit Breakdown & Candid Summary
1
This role blends technical problem-solving, customer support, and consultative sales for small business onboarding.
2
Ideal candidates have 1+ years of high-volume sales or customer service experience, strong communication skills, and a drive to hit quotas.
3
New graduates with relevant internship or work experience are also encouraged to apply.
4
Applicants who prefer purely technical backend work or dislike high-volume customer interactions should not apply.
Role Responsibilities
- 1Handle high-volume customer interactions across phone and email to guide small business owners from onboarding to their first payroll.
- 2Manage ticket queues effectively to maintain a steady pipeline and operational workflow.
- 3Proactively position plan upgrades and surface cross-sell opportunities for Health Insurance, Workers' Comp, and 401(k) plans.
- 4Catch tax discrepancies live, troubleshoot unfamiliar state portals, and configure compliance rules for sick time, PTO, and overtime.
- 5Collaborate with internal teams including Risk to ensure smooth customer handoffs and build trust.
- 6Integrate assigned AI tools daily into workflows for writing, research, and summarization while providing feedback.
Skills Matrix
Must-Have Skills
Sales Experience(high-volume sales)
Customer Service(customer support)
Upselling(cross-selling)
Communication
Problem Solving(technical diagnosis)
AI Tools
Nice-to-Have Skills
No optional skills specified for this role.
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