Harrow, Inc.•6 days ago
Data Entry Associate, QA
Recruiter Fit Breakdown & Candid Summary
1
This is a junior-level administrative support role within the Quality Assurance team focusing on product quality complaints and document control.
2
The ideal candidate has 1-2 years of experience in customer service or a call center environment, strong organizational skills, and attention to detail.
3
Candidates looking for advanced technical QA or laboratory roles should not apply, as this is primarily focused on data entry, tracking, and administrative tasks.
Role Responsibilities
- 1Handle incoming QA-related inquiries via email and phone, documenting and routing as appropriate.
- 2Initiate and document Product Quality Complaints (PQC) using standard forms and processes.
- 3Maintain and update the PQC tracker, including complaint status, actions taken, and closure updates.
- 4Perform routine updates to SharePoint folders, QA trackers, and related documentation logs.
- 5Assist with document control tasks such as uploading, version control, and archiving of QA files.
- 6Provide general administrative support to the QA team as required.
Skills Matrix
Must-Have Skills
Microsoft Office(MS Office)
Documentation
Communication
Organization
Attention to Detail
SharePoint
Nice-to-Have Skills
No optional skills specified for this role.
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