Manager, Outcome Architects
Recruiter Fit Breakdown & Candid Summary
Notion is seeking an experienced Manager of Outcome Architects to lead their enterprise Customer Success go-to-market motion.
The ideal candidate brings over 5 years of direct customer success leadership experience, excels at cross-functional collaboration, and thrives in a fast-paced environment.
This role is best suited for strategic leaders who enjoy building nascent teams and scaling operations, rather than those looking for a purely maintenance-oriented management position.
Candidates must possess strong executive communication skills and a high ownership mentality to navigate early-stage startup ambiguity.
Role Responsibilities
- 1Uplevel team performance to boost product adoption, retention, customer value, and satisfaction.
- 2Recruit, train, and mentor a high-performing Customer Success team.
- 3Build and refine a consistent KPI and OKR system for data-driven decision making.
- 4Partner closely with Sales and Solutions Engineering teams to ensure smooth customer onboarding and journey continuity.
- 5Serve as the key escalation point for high-stakes customer issues and resolve complex challenges.
Skills Matrix
Must-Have Skills
Nice-to-Have Skills
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