Mid-Market Outcomes Architect
Recruiter Fit Breakdown & Candid Summary
Notion is seeking a Mid-Market Outcomes Architect in Tokyo to partner with customers on workflow adoption, value delivery, and revenue retention.
The ideal candidate brings 5+ years of B2B software experience in customer success, value realization, or expansion, combined with technical fluency and native Japanese language skills.
You will manage mutual success plans, facilitate use-case consultations, and collaborate closely with Solutions Consultants and Services teams.
Those lacking native Japanese language proficiency or a background in customer-facing technical adoption within B2B software should not apply.
Role Responsibilities
- 1Drive workflow adoption and value realization for a book of named accounts to ensure delivery of outcomes with Notion.
- 2Contribute directly to Net Retention Rate (NRR) through predictable renewals, expansion pipelines, and proactive product adoption.
- 3Partner with Solutions Consultants on account strategy for expansion and renewal, owning flat and at-risk renewals.
- 4Define and maintain mutual success plans guiding customers through AI transformation, demonstrating ROI via periodic business reviews.
- 5Facilitate use-case consultations to guide continuous solutions design and identify new workflow opportunities.
- 6Identify opportunities to engage Services for complex implementations and collaborate throughout delivery.
Skills Matrix
Must-Have Skills
Nice-to-Have Skills
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