Mid-Market Outcomes Architect
Recruiter Fit Breakdown & Candid Summary
Notion is seeking a Mid-Market Outcomes Architect based in Tokyo to drive workflow adoption, value realization, and retention for a designated book of accounts.
The ideal candidate possesses strong technical fluency, commercial awareness, and native-level Japanese with business-level English to act as a trusted advisor to enterprise stakeholders.
Candidates should have at least 5 years of experience in customer adoption, renewals, or expansion within B2B software environments.
Those lacking customer-facing discovery instincts or proficiency in Japanese and English bilingual requirements should not apply.
Role Responsibilities
- 1Drive workflow adoption and value realization for a book of named accounts ensuring customers deliver outcomes with Notion.
- 2Contribute directly to NRR with predictable renewal and expansion pipeline and proactive product adoption.
- 3Partner closely with Solutions Consultants on strategy for expansion and renewal, owning flat and at-risk renewals.
- 4Define and maintain mutual success plans guiding customers through AI Transformation and demonstrating ROI via periodic business reviews.
- 5Facilitate use-case consultations guiding customers through continuous Solutions Design and identifying new workflow opportunities.
- 6Identify opportunities to engage Services for customers with complex implementation needs and partner closely throughout delivery.
Skills Matrix
Must-Have Skills
Nice-to-Have Skills
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