Associate Program Analyst
Recruiter Fit Breakdown & Candid Summary
Okta is seeking an Associate Program Analyst for their Global Customer Support PMO targeting recent graduates and early-career candidates.
This is a true entry-level role (0+ years experience required, accepting Summer 2025 and Summer 2026 grads) focused on learning foundational program management skills under direct supervision.
Ideal candidates possess a Bachelor's degree (preferably technical), basic familiarity with collaboration and project tools, and strong organizational skills.
Experienced professionals or those looking for autonomous, strategic ownership should not apply, as this role handles standard practices and straightforward problem-solving under guidance.
Role Responsibilities
- 1Support strategic projects for Customer Support by assisting with data collection, analysis, and documentation such as business process mapping and governa
- 2Coordinate with cross-functional teams and stakeholders to support the implementation of solutions improving customer experience, escalating to senior memb
- 3Assist with program execution by tracking action items, coordinating logistics, and supporting communications, compliance, quality, and training coordinati
- 4Participate in strategic initiatives supporting changes to customer support policies, workflows, and performance standards under direct supervision.
- 5Assess current systems, best practices, and service quality by gathering data and documenting findings to support operational improvements.
- 6Support the training and enablement framework by coordinating onboarding logistics and ongoing enablement activities for Support roles.
Skills Matrix
Must-Have Skills
Nice-to-Have Skills
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