Developer Support Associate
Recruiter Fit Breakdown & Candid Summary
This is an entry-level position specifically tailored for new graduates finishing their degrees between summer 2025 and fall 2026.
Candidates should possess basic programming knowledge, familiarity with web protocols, and a strong customer-obsessed attitude.
The role requires working in a hybrid arrangement in Chicago and participating in a weekend shift rotation for 24x7 support coverage.
Applicants who are not recent or upcoming graduates or who cannot work hybrid schedules in Chicago should not apply.
Role Responsibilities
- 1Support and maintain customers using the Customer Identity Cloud SaaS solution, resolving technical and non-technical issues within SLA.
- 2Build and maintain strong client relationships to achieve high customer satisfaction.
- 3Work collaboratively as part of an extended support team to exceed customer expectations.
- 4Collaborate with other departments across the company to ensure customer success.
- 5Participate in a rotation for weekend shifts to deliver 24x7 service.
Skills Matrix
Must-Have Skills
Nice-to-Have Skills
Will an ATS filter reject your resume for this role?
Check your keyword match score, missing must-have skills, and formatting flags — before you apply.
No signups. Free check in 3 seconds.
Grounded Observations to Note
Weekend shift requirement
"There is a requirement to join a rotation for weekend shifts, in order to ensure we can deliver outstanding service, 24x7."
Ready to submit your application?
Apply directly on Okta's official job portal.