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OpenAI19 days ago

Manager, Applied AI Engineering (Enterprise)

hybrid🇺🇸USNew York City, USmanager

Recruiter Fit Breakdown & Candid Summary

1

This is a high-stakes leadership role requiring a blend of deep technical architecture expertise and executive-level customer management.

2

Ideal candidates have a track record of managing technical teams (Solutions Engineering, FDE, or TAM) and navigating complex enterprise software deployments.

3

You should not apply if you lack experience in people management or if you prefer purely individual contributor work, as this role focuses heavily on operational rigor, team development, and cros

4

Expect a fast-paced environment where you must balance bespoke customer needs with scalable product feedback and internal engineering collaboration.

Role Responsibilities

  • 1Build, manage, and develop a high-performing team of Applied AI Engineers.
  • 2Coach the team on architecture, model selection, production readiness, and system reliability.
  • 3Serve as a senior technical escalation point for high-stakes customer launches and incidents.
  • 4Define operating models for account prioritization and scalable implementation patterns.
  • 5Partner with Sales, Product, and Research to translate field insights into product improvements.
  • 6Establish metrics for delivery quality, customer outcomes, and team capacity.

Skills Matrix

Must-Have Skills

6 required
People Management(team leadership)
Solutions Architecture(solution design)
Enterprise Software
Machine Learning(ML)
Customer Success(technical account management)
Production Systems(production-grade)

Nice-to-Have Skills

3 preferred
Forward Deployed Engineering(FDE)
Technical Enablement
Governance and Security
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