Technical Support Engineer
Recruiter Fit Breakdown & Candid Summary
This role is ideal for customer-centric individuals with a blend of technical troubleshooting skills and a passion for support.
Candidates must have a baseline proficiency in REST APIs, SQL, and a scripting language like Python or JavaScript.
The role requires a high level of empathy and the ability to communicate complex technical concepts to both internal stakeholders and external customers.
Applicants must be based in the Pacific Time Zone (PST/PDT) to align with team and customer requirements.
Role Responsibilities
- 1Respond to 10-12 customer tickets daily via Zendesk while maintaining high quality standards.
- 2Troubleshoot integration issues using internal tools and escalate to Engineering or Partnership teams as needed.
- 3Collaborate with cross-functional teams including Product, Engineering, and Go-to-Market to resolve technical issues.
- 4Contribute to internal projects focused on tooling, documentation, and process improvements.
- 5Assist GTM teams with high-priority customer escalations.
Skills Matrix
Must-Have Skills
Nice-to-Have Skills
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Grounded Observations to Note
High volume ticket expectation
"Respond to 10-12 customer tickets per day via Zendesk"
Ready to submit your application?
Apply directly on Plaid's official job portal.