Technical Support Engineer
Recruiter Fit Breakdown & Candid Summary
PostHog is seeking a Technical Support Engineer who is fundamentally an engineer passionate about helping customers and solving tricky problems.
This role is ideal for hands-on builders who love investigating novel issues, writing code fixes, and engaging directly with end-users in shared Slack channels and in-app.
Level-wise, the posting targets versatile engineers who pick up new technical concepts fast rather than relying on a specific legacy support title.
Candidates who prefer rigid processes, hate talking to customers, or want to avoid writing code should not apply.
Role Responsibilities
- 1Helping customers across all of PostHog's products via the app and in shared Slack channels with larger customers
- 2Owning your tickets from beginning to end and keeping customers updated along the way
- 3Shipping fixes to the PostHog codebase and documentation when something is broken or unclear
- 4Becoming the support expert for a product area by owning its queue and working closely with the engineering team behind it
- 5Spotting patterns in customer issues that turn into product fixes and improvements
Skills Matrix
Must-Have Skills
Nice-to-Have Skills
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