Ramp•24 days ago
Customer Experience Associate
Recruiter Fit Breakdown & Candid Summary
1
Ramp is hiring a Customer Experience Associate to handle high-stakes customer support across payments, card programs, and accounting integrations.
2
This role is a fit for fast-moving systems thinkers who actively use AI tools, excel at technical troubleshooting without writing code, and can communicate with high precision and empathy.
3
Candidates looking for a scripted, repetitive support job or those unfamiliar with modern AI productivity tools should not apply.
4
The position offers remote flexibility within the US, with hubs in New York, Denver, and Miami.
Role Responsibilities
- 1Engage with customers primarily via live calls, email, and chat to resolve complex support inquiries.
- 2Diagnose and troubleshoot issues across a broad product surface including payments, cards, travel, and accounting integrations.
- 3Manage escalations end-to-end and coordinate across internal teams like Engineering, Risk, Product, and Partnerships.
- 4Utilize and help build/shape AI-powered research and workflow tools to streamline CX operations.
- 5Identify process gaps, create SOPs, and ship system improvements to prevent recurring issues.
Skills Matrix
Must-Have Skills
Customer Support
AI Tools(Claude)
Technical Troubleshooting
API
Communication Skills
Zendesk
Nice-to-Have Skills
No optional skills specified for this role.
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