Product Operations Specialist | Bill Pay
Recruiter Fit Breakdown & Candid Summary
This role is ideal for a high-agency operator with a background in B2B SaaS product operations or fintech who wants to move beyond just gathering feedback to directly shipping product improvement
The position requires a blend of analytical rigor and technical curiosity, specifically regarding the use of AI tools to automate workflows and resolve UX friction.
Candidates who prefer strictly defined, static processes or lack experience in fast-paced, ambiguous environments will likely struggle here.
The role sits at the intersection of Product, Engineering, and Customer Success, requiring strong stakeholder management and a 'builder' mindset.
Role Responsibilities
- 1Systematically capture and prioritize voice-of-customer feedback from internal teams and direct channels.
- 2Collaborate with Product, Engineering, and Design to translate feedback into actionable product requirements.
- 3Manage end-to-end launch operations for Bill Pay features from Alpha to General Availability.
- 4Directly implement UX fixes and product improvements using AI-assisted development tools.
- 5Build and maintain scalable operating systems for release readiness, internal enablement, and issue escalation.
Skills Matrix
Must-Have Skills
Nice-to-Have Skills
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