Senior Manager, Strategic Technical Consulting
Recruiter Fit Breakdown & Candid Summary
This role is for a high-agency leader who balances operational management with deep technical credibility.
Ideal candidates have experience managing senior-level individual contributors and navigating complex ERP/finance integrations.
You will act as the final technical escalation point for high-stakes enterprise clients, requiring both strategic vision and hands-on problem-solving.
This is not a standard support role; it requires a builder mindset to define delivery models and influence product roadmaps.
Role Responsibilities
- 1Lead, coach, and scale a team of senior and principal-level technical consultants.
- 2Own end-to-end post-sales technical implementation for strategic accounts, including solution design and go-live.
- 3Serve as the terminal escalation point for complex technical challenges like ERP integration failures and custom API work.
- 4Define and implement delivery standards, capacity models, and operational KPIs for the strategic segment.
- 5Partner with Product and Engineering leadership to translate field insights into product improvements.
Skills Matrix
Must-Have Skills
Nice-to-Have Skills
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Grounded Observations to Note
High Pressure Environment
"The problems are high-stakes, data-dense, and unforgiving."
Ambiguous Scope
"Set precedent where none exists — make sound calls in ambiguous, high-stakes situations"
Ready to submit your application?
Apply directly on Ramp's official job portal.