Customer Experience Associate
Recruiter Fit Breakdown & Candid Summary
Ramp is seeking a University Grad for a Customer Experience Associate role to troubleshoot complex financial products, payments, and integrations.
The ideal candidate is a high-agency systems thinker with deep customer obsession, strong communication skills, and hands-on experience utilizing AI tools for real work.
This position is not script-based support; it requires high-signal judgment calls, end-to-end ownership, and cross-functional collaboration with engineering and risk teams.
Candidates who prefer passive, routine support or lack experience with modern AI tools should not apply.
Role Responsibilities
- 1Engage with customers primarily via live calls, email, and chat to resolve complex issues.
- 2Diagnose problems across a broad product surface including payments, cards, travel, and accounting integrations.
- 3Manage escalations end-to-end using tools like Zendesk and internal Slack workflows, partnering with engineering, risk, and product teams.
- 4Build, shape, and utilize AI-powered research and proprietary tools to improve CX operations.
- 5Identify process gaps and ship improvements, automations, or updated knowledge base articles.
- 6Communicate with precision and empathy with financially sophisticated customers such as CFOs.
Skills Matrix
Must-Have Skills
Nice-to-Have Skills
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