Robinhood•7 days ago
Customer Experience Associate, Pathway
Recruiter Fit Breakdown & Candid Summary
1
This role is designed for early career talent and recent graduates looking to break into the financial services industry with Robinhood.
2
Candidates will participate in a paid 6-month program that includes studying for SIE, Series 7, and Series 63 licenses alongside hands-on customer support training.
3
Ideal applicants possess strong communication skills, resilience, and flexibility regarding shift work, while those expecting a fully remote or non-regulated role should not apply.
Role Responsibilities
- 1Deliver an outstanding customer experience for users across chat, email, and phone channels
- 2Study for and successfully complete FINRA licensing requirements including SIE, Series 7, and Series 63
- 3Act as the voice of the customer to identify and communicate improved ways to serve users
- 4Develop proficiency in a range of financial concepts and build foundational knowledge in financial services
- 5Adapt to customer experience delivery across multiple channels and manage shift schedules effectively
Skills Matrix
Must-Have Skills
Customer Support(customer service)
Written and Verbal Communication
Nice-to-Have Skills
FINRA SIE License(SIE)
Financial Services Experience
Bachelor's Degree
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