Sanity•24 days ago
Senior Support Engineer, EU
Recruiter Fit Breakdown & Candid Summary
1
Sanity is seeking an empathetic Senior Support Engineer located in Europe to own high-impact enterprise issues.
2
This role demands at least 4 years of hands-on developer support or software engineering experience with strong JavaScript and TypeScript debugging skills.
3
Candidates should expect to work beyond a standard ticket queue by building reproductions, writing documentation, and mentoring peers.
4
Ideal applicants thrive on ambiguity, modern web stacks like Next.js, and systems-level problem solving rather than purely reactive tasks.
Role Responsibilities
- 1Independently own and resolve complex technical issues for enterprise customers.
- 2Lead investigations into ambiguous or high-severity issues and liaise during incidents.
- 3Produce high-quality minimal reproductions, reusable code snippets, and structured issue reports.
- 4Provide informal mentorship and technical guidance to other Support Engineers.
- 5Collaborate closely with Product and Engineering to surface patterns and influence product improvements.
- 6Author and improve documentation, guides, and self-serve resources.
Skills Matrix
Must-Have Skills
JavaScript(JS)
TypeScript(TS)
Developer Support
Next.js
Nice-to-Have Skills
No optional skills specified for this role.
Free Instant Match Check
Will an ATS filter reject your resume for this role?
Check your keyword match score, missing must-have skills, and formatting flags — before you apply.
Checking saved resume…
No signups. Free check in 3 seconds.
Ready to submit your application?
Apply directly on Sanity's official job portal.