Senior Support Engineer
Recruiter Fit Breakdown & Candid Summary
This is a senior-level remote role based on the West Coast (PDT) in the US or Canada, requiring 4+ years of developer support or engineering experience.
The position goes beyond reactive ticketing, focusing on enterprise troubleshooting, debugging modern web applications, mentoring peers, and driving product improvements.
Ideal candidates possess deep JavaScript/TypeScript expertise, strong cross-layer debugging instincts, and a proactive mindset for system improvement.
Those lacking modern web stack debugging experience or comfort with high-pressure customer communications should not apply.
Role Responsibilities
- 1Independently own and resolve complex technical issues for enterprise customers.
- 2Lead investigations into ambiguous or high-severity issues and liaise during incidents.
- 3Produce high-quality minimal reproductions, reusable code snippets, and structured issue reports.
- 4Provide informal mentorship and technical guidance to other Support Engineers.
- 5Collaborate closely with Product and Engineering to surface patterns and influence product improvements.
- 6Author and improve documentation, guides, and self-serve resources to reduce recurring issues.
Skills Matrix
Must-Have Skills
Nice-to-Have Skills
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