Stripe•23 days ago
Support Operations Associate
Recruiter Fit Breakdown & Candid Summary
1
This role is ideal for an operations-minded professional with 1-3 years of experience in support ops or technical program management.
2
The position requires a high degree of organization and a 'systems mindset' to manage ticket routing and cross-functional handoffs.
3
Candidates should be comfortable working in a fast-paced environment where they act as the central hub between engineering, sales, and customer success.
4
Those who prefer purely individual contributor support roles or lack experience with CRM/support tooling should not apply.
Role Responsibilities
- 1Own triage and routing for inbound support tickets from developers and end users.
- 2Maintain data hygiene and accuracy across support platforms like Pylon, Slack, and HubSpot.
- 3Partner with Sales, Engineering, and Product teams to improve support process efficiency.
- 4Create and maintain internal runbooks for ticket triage, escalations, and engineering handoffs.
- 5Identify operational gaps and implement scalable workflows.
Skills Matrix
Must-Have Skills
Support Operations
CRM Management(HubSpot)
Support Tooling(Pylon)
Process Documentation(runbooks)
Slack
Nice-to-Have Skills
Developer Tools
API familiarity
AI Automation
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