Supabase•9 days ago
Support Engineer
Recruiter Fit Breakdown & Candid Summary
1
Supabase is hiring a Support Engineer for APAC weekend shifts (Friday to Monday, 00:00-10:00 UTC) with 3+ years of developer support experience.
2
The role requires strong SQL and PostgreSQL skills, comfort with Linux/Unix, and experience handling GitHub issues and discussions.
3
Candidates should be comfortable working unconventional weekend hours primarily located in Southeast Asia or India time zones.
4
Those lacking technical customer support experience or proficiency in relational databases should not apply.
Role Responsibilities
- 1Provide initial and timely responses to all support cases ranging from billing to optimization and implementation.
- 2Triage support cases by directing users to documentation, code examples, or escalating to technical teams.
- 3Monitor multiple feedback channels including GitHub Issues and Discussions.
- 4Identify opportunities for internal tooling to improve support efficiency.
- 5Reproduce issues and create test cases to improve test coverage.
Skills Matrix
Must-Have Skills
Customer Support(technical support)
SQL(PostgreSQL)
Linux/Unix(command line)
GitHub
Nice-to-Have Skills
JavaScript(Node.js)
React
Vue
Svelte
Database Administration(DBA)
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