Sr. Technical Account Manager
Recruiter Fit Breakdown & Candid Summary
Zapier is hiring a Senior Technical Account Manager to support post-sale Enterprise customers in Central and South America working Pacific Time hours.
The ideal candidate is a hands-on technical professional skilled in workflow architecture, API troubleshooting, and cross-functional enterprise customer success.
You will manage a portfolio of enterprise accounts, dedicating roughly six hours per account to architecture, building, technical enablement, and proactive planning.
Applicants should have strong communication skills for bridging technical execution with executive-level strategy and internal Product and Engineering feedback.
Role Responsibilities
- 1Design, build, and improve customer automations tied to meaningful business outcomes.
- 2Translate complex processes into practical workflow architectures covering data movement, business logic, and exception paths.
- 3Review existing automations for reliability, efficiency, and maintainability.
- 4Troubleshoot issues across Zapier, APIs, authentication, data formats, and connected applications.
- 5Create technical account plans and lead working sessions, architecture reviews, and executive conversations.
Skills Matrix
Must-Have Skills
Nice-to-Have Skills
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