ZoomInfo•18 days ago
Tier 1 Support Specialist
Recruiter Fit Breakdown & Candid Summary
1
This is an entry-level (SWE1) role ideal for candidates with 0-2 years of experience in business analysis, QA, or technical support.
2
The position is heavily focused on internal stakeholder support and Salesforce operations rather than core software development.
3
Candidates should be comfortable with data manipulation and basic troubleshooting; those seeking a pure coding role should look elsewhere.
4
Strong communication skills are essential as this role acts as the primary bridge between business users and engineering teams.
Role Responsibilities
- 1Manage and resolve daily Lead-to-Order (L2O) support tickets.
- 2Perform Salesforce troubleshooting, user permission management, and configuration updates.
- 3Execute data maintenance tasks including imports, exports, and upserts.
- 4Provide light QA support, including smoke and regression testing.
- 5Document support processes and maintain system integrity.
- 6Escalate complex technical issues to senior engineering staff.
Skills Matrix
Must-Have Skills
Salesforce
Data Management
Troubleshooting
API Testing
Postman
SQL
Data Loader
Workbench
Nice-to-Have Skills
Quality Assurance(QA)
Business Analysis
Software Development Life Cycle(SDLC)
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